Delivery
The digital book is downloaded from your order page, and the link arrives by email: no delivery or mailing address needed. Printed books are made one at a time by a print-on-demand printer, then shipped to the address of your choice.
Countries and shipping costs
Printed books are sold, made and delivered by Peecho (Netherlands). On its payment page, you enter the delivery country and address: Peecho then shows whether that country is served, calculates the shipping costs and applies your country’s VAT to the book and the shipping. The exact total appears before you pay.
Each order is for one personalized book; you choose the number of copies on Peecho’s page. Delivery times are Peecho’s.
Tracking
As soon as your book ships, you receive an email; it contains the carrier’s tracking link when the shipment has one. Tracking also appears on your order page.
Address
Enter the complete address on Peecho’s payment page, with the street number: without it, the order is put on hold until it is corrected. Check it carefully: once the book is being printed, the address can no longer be changed.
Outside the European Union
Shipments outside the European Union (Switzerland, United Kingdom, Morocco, Canada…) may be subject to import duties or taxes, which are not included in the shipping costs and are collected by the carrier on delivery according to the country’s rules.
Damaged or lost book
If your book arrives damaged, or does not arrive, write to us right away (we pass your request on to Peecho, which sold it to you; its terms set a one-month time limit) from the Contact us page, with the order reference (and a photo if it is damaged). See also returns and refunds.