Returns and refunds
Our books are made for one particular child. Here is what applies, who handles your request, and what we do when something goes wrong. Nothing here limits your legal rights.
Last updated: November 1, 2026
Printed books: a personalized item
A book printed from your choices (first name, hero, dedication) is a “clearly personalized” item. As provided by the French Consumer Code (Article L221-28, 3°), the right of withdrawal does not apply to it after the order is placed. If you have made a mistake, write to us right away: preparation starts as soon as you pay, so a correction is not guaranteed.
Printed book bought from Peecho: damaged, defective, not as ordered or not received
The printed book you pay for on Peecho’s page is sold to you by Peecho B.V. (Netherlands), which makes and delivers it under its terms of sale. The legal guarantee of conformity, a reprint, the replacement of a lost package or a refund for this book are therefore Peecho’s responsibility.
Peecho’s terms provide for the repair or replacement of a non-conforming book; they do not provide for a refund, and Peecho states that it does not cancel or refund an order once production has started. They require a defect to be reported, with photos, no later than one month after receipt, and a package not received to be reported no later than one month after shipment.
So please write to us right away, with the order reference (and a photo if the book is damaged): we pass your request on to Peecho and follow it up with you.
Free digital book and options
These are provided by LuBooks. For the digital book and the audiobook, you ask to receive them right away and you acknowledge losing your right of withdrawal as soon as they are made available (Article L221-28, 13°, of the French Consumer Code). A defective file, or an option not provided or not as ordered: write to us and we will correct or redo it; if that is not possible, we will agree with you on a refund of its share of the price.
Digital book on its own
When you order, you ask to receive the file right away and you acknowledge losing your right of withdrawal as soon as it is made available (Article L221-28, 13°, of the French Consumer Code). You receive a confirmation of this choice by email.
Book paid for directly: damaged, defective or not as ordered
The legal guarantee of conformity applies to all our books. If your book is damaged on arrival, has a printing defect or does not match your order (for example, a misspelling of a first name you had written correctly), write to us as soon as possible with a photo: we will remake it and send it again, or refund you.
Book not received
If your package does not arrive within the stated time, write to us: we will track the package with the carrier and, if it is lost, send a new copy.
How refunds are made
An accepted refund is made to the payment method used for the order. You receive a confirmation by email.