Frequently asked questions

No. To order, you choose the painted hero who looks most like your child: boy or girl, hair, skin tone. No photo is required.

Up to 20 characters: Latin letters with all accents, spaces, hyphens and apostrophes (for example Zoé, Anne-Sophie, N’Golo). The size of the title on the cover adapts to the length of the name.

Yes. Pronouns and gendered words (he or she, his or her) follow your choice, and the illustrations show the heroine you chose, when she is already painted for this book.

Write to us as soon as you can. As long as the book has not gone to print, we try to correct it. This is not guaranteed, because its preparation starts as soon as you pay. Once the PDF has been delivered or the book printed, a correction means a new book.

Yes, with a free preview: you send a clear photo, and we create an illustrated portrait in the book’s style. There is no sign-up, and free previews are limited (one at a time). The photo stays private and is deleted after 24 hours, or as soon as you ask. The full book is created after you order.

Yes, in part, and we prefer to say so clearly. Our illustrations are created with the help of an image model (Google Gemini) from original characters, then every page is checked. An image that falls short is redone. The text is written in French, adapted into English for our books in English, then proofread.

We offer painted heroes, not portraits. You choose the one who looks most like your child, and more heroes are added over time.

No. You order with your email address, and we send you a personal link to your order. You can ask for it again at any time from the “Find my order” page.

Peecho B.V. (the Netherlands). LuBooks prepares your personalized book. Peecho sells it, takes the payment, prints it and ships it, under its own terms of sale, in English, which you accept on its payment page. The free PDF and the options are provided by LuBooks.

Yes, from each book’s page.

Printed books are paid for online, on Peecho’s secure payment page, which shows the accepted payment methods. The digital book alone, with one of our heroes, is paid in Creem’s secure window, on our order page. With a hero created from a photo or with the audiobook, it is paid on our order page, by card or PayPal.

The price shown on LuBooks applies to delivery in France, not including shipping: it includes French VAT on books (5.5%). At Peecho, which is the seller and applies the VAT, this price is taken before VAT. Peecho adds shipping, then the VAT of the delivery country on both the book and the shipping. The book’s price may therefore differ slightly from one country to another. The amount to pay is the one Peecho’s payment page shows before you pay. The digital book that comes free with the printed book adds nothing.

Yes, as an option with every book: the whole story read aloud with your child’s first name, in the language of your book (French or English), in MP3 format, to play on your order page or download. The narrator is a synthetic voice (ElevenLabs), the same for all our books. If the first name is pronounced differently from how it is spelled, you can tell us how to say it.

The printed book is made one at a time, then shipped. The shipping price for your country is shown before you pay. Its free PDF can be downloaded from your order page, and the link comes by email.

Printed books are delivered by Peecho. The countries served and the shipping price are shown on its payment page, before you pay.

Send us a photo and your order reference right away from the “Contact us” page. The terms of Peecho, which sells you the book, ask you to report a defect no later than one month after receipt. We pass your request on and follow it up with you.

From your order page, with the “Download the PDF” button. The link is for your order only, so keep the email that leads to it.

Yes. Every paperback or hardcover comes with its digital book (PDF) for free: the same personalized book. You can download it from your order page as soon as the print files are approved, even before the package arrives.

Yes, for family use. The PDF is square, 21 × 21 cm (8.3 × 8.3 in). For a beautiful result, print in color on thick paper.

It is used only to make your book and to let you download it again. We never use it to train an artificial intelligence model, or for advertising. It is not sent to the service that creates the illustrations. For the optional audiobook, the book’s text, first name included, is sent to ElevenLabs, which creates the narration.

Yes, at any time, from the “Contact us” page (topic “My personal data”).